Granton Medical Centre

0121 459 9117

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Call Recording

Patients are advised that all telephone calls to and from the practice are recorded for training and quality purposes.  

Care.Data Programme: Postponed by Government

There is a National Programme being rolled out, beginning November 2013, where general practices will soon be required to supply your Personal and Confidential medical information to the Health and Social Care Information ... [continue] Care.Data Programme: Postponed by Government

CCTV

Closed-circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security.  Cameras are located at various places on the premises and imaged from ... [continue] CCTV

Complaints policy

Granton Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us ... [continue] Complaints policy

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by bringing along your NHS medical card ... [continue] How to register

Library

Our Library has a range of useful leaflets providing you with information about a number of healthcare topics. These are leaflets that we give out to patients during consultations and ... [continue] Library

Named GP

All patients at Granton Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP

NHS Care Records Service

The NHS in England is introducing the NHS Care Records Service (NHS CRS). Over time, the NHS CRS will begin to provide healthcare staff with quicker access to reliable information ... [continue] NHS Care Records Service

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. We do not divulge any information regarding a patient (aged over 16 years) to a ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Privacy policy (GDPR), Modern Slavery and cookies

Privacy Please click the link below to see our full Privacy Notice Privacy Statement EASY READ Modern Slavery Please click the link below to see our full Notice Modern Slavery ... [continue] Privacy policy (GDPR), Modern Slavery and cookies

Registering for online services

We offer patients aged 16 years and over the opportunity to register for online acces via the Internet which allows patients to book, cancel or amend GP appointments, order repeat prescription items ... [continue] Registering for online services

Telephone Lines

Patients regularly inform us that they have difficulty getting through on the telephone especially first thing in the morning.  We have 4 incoming lines and 4 members of staff answering ... [continue] Telephone Lines

Updating your details

If you change the name, address or telephone number, please let our receptionists know by calling or writing to us.  There are occasions when we may need to contact you regarding ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

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