Granton Medical Centre

0121 459 9117

Telephone Consultation

If you consider your condition does not warrant an appointment but you would like medical advice you may ring the surgery and request a telephone consultation from a doctor.  The receptionist will ask for your name, address, contact telephone number and may ask you to confirm your date of birth.  You will also be asked to provide a brief description of the reason for the telephone consultation request.  If you make the request before midday you will receive a call back the same day, if your request is made after midday you will be contacted the next working day.  The practice cannot guarantee a particular doctor will ring back although a patient’s preference will be noted and we will accommodate this whenever possible.

Please ensure that if you have requested a telephone call from a doctor you will be available to take the call when the doctor rings.  We cannot guarantee a time when the doctor will call back.

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