If you consider your condition does not warrant an appointment but you would like medical advice you may ring the surgery and request a telephone consultation from a doctor. The receptionist will ask for your name, address, contact telephone number and may ask you to confirm your date of birth. You will also be asked to provide a brief description of the reason for the telephone consultation request. If you make the request before midday you will receive a call back the same day, if your request is made after midday you will be contacted the next working day. The practice cannot guarantee a particular doctor will ring back although a patient’s preference will be noted and we will accommodate this whenever possible.
Please ensure that if you have requested a telephone call from a doctor you will be available to take the call when the doctor rings. We cannot guarantee a time when the doctor will call back.